Refund policy

At Imperion, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

1. Return Window

Customers may request a return within 3 days of receiving their order.

To be eligible for a return, the item must:

  • Be unused and in its original condition.
  • Be returned in its original packaging with all accessories, tags, manuals, and invoices (if applicable).
  • Show no signs of damage caused after delivery.

2. Non-Returnable Items

The following items are not eligible for return unless they are damaged or incorrect upon delivery:

  • Personal care and hygiene products.
  • Gift cards.
  • Digital products or downloadable items.
  • Customized or personalized products.
  • Clearance or final sale items.

3. Damaged, Defective or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with:

  • Your order number.
  • Clear photos or videos of the product and packaging.
  • A brief description of the issue.

After verification, we will arrange a replacement or issue a refund, depending on the situation.

4. Refund Process

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be processed to the original payment method.
  • Refunds are typically completed within 5–7 business days, depending on your payment provider or bank.

Shipping charges (if any) are generally non-refundable unless the return is due to our error or a defective product.

5. Exchanges

We only replace items that are defective, damaged, or incorrect. If you require an exchange, please contact our customer support team.

6. Return Shipping

If the return is due to a damaged, defective, or incorrect product, Imperion will arrange the return or cover the return shipping where applicable.

For returns due to a change of mind, customers may be responsible for return shipping charges unless stated otherwise.

7. Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled. Customers may instead request a return after delivery if the item meets the eligibility requirements in this policy.

8. Contact Us

For any return or refund requests, please contact us with your order details through the contact information provided on our website.

We aim to respond to all customer inquiries as quickly as possible.

Thank you for shopping with Imperion. We appreciate your trust and look forward to serving you again.