Shipping policy

1. Order Processing

  • All orders are processed within 1–4 business days after payment confirmation.
  • Orders are processed Monday through Saturday, excluding public holidays.
  • Once your order has been dispatched, you will receive a shipping confirmation email or SMS (where applicable) with tracking details.

2. Shipping Time

Estimated delivery times are:

  • Metro Cities: 2–5 business days
  • Other Cities & Towns: 3–7 business days
  • Remote Areas: 5–10 business days

Delivery times are estimates and may vary due to weather conditions, courier delays, public holidays, or other unforeseen circumstances.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment.

From time to time, Imperion may offer free shipping promotions on selected orders or during promotional campaigns.

4. Order Tracking

Once your order has been shipped, tracking information will be provided so you can monitor the delivery status of your package.

5. Delivery

Please ensure that the shipping address and contact information provided during checkout are accurate.

Imperion is not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.

6. Delayed Deliveries

While we work with reliable courier partners, occasional delays may occur due to factors beyond our control.

If your order has not arrived within the estimated delivery period, please contact our customer support team for assistance.

7. Damaged Packages

If your package arrives damaged, please contact us within 48 hours of delivery and provide:

  • Your order number.
  • Clear photos of the package and product.
  • A brief description of the issue.

We will review the case and provide an appropriate resolution.

8. Failed Delivery Attempts

If delivery cannot be completed because the customer is unavailable or the provided address is incorrect, the courier may attempt delivery again or return the package.

Additional shipping charges may apply for re-delivery where permitted.

9. International Shipping

International shipping availability depends on the destination country.

Additional customs duties, import taxes, or local charges may apply and are the responsibility of the customer unless otherwise stated.

10. Contact Us

If you have any questions regarding shipping or your order, please contact our customer support team through the contact information available on our website.

Thank you for choosing Imperion. We appreciate your trust and look forward to serving you.